ShareMyMoments
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Frequently Asked Questions

General

Is ShareMyMoments really free?+

Yes! The Free plan with 1 GB storage is free forever. All features included – timeline, gallery, lightbox and all 6 games. No hidden costs.

Do I need to install an app?+

No! ShareMyMoments runs directly in the browser – on your phone, tablet or computer. You can also add it to your home screen like an app (PWA).

Photos & Videos

What file formats are supported?+

Photos: JPEG, PNG, WebP, HEIC/HEIF (up to 50 MB per file). Videos: MP4, MOV, WebM (up to 500 MB per file). Videos are shown with a thumbnail in the gallery and can be played in the lightbox.

Can videos be uploaded too?+

Yes! Videos appear just like photos in the timeline and gallery. They can be played directly in the lightbox. Maximum file size: 500 MB per video.

Can I upload multiple photos at once?+

Yes, up to 6 photos and videos are uploaded in parallel simultaneously. Simply select multiple files or drag and drop them into the upload area.

Can I delete or hide photos afterwards?+

Yes! As owner or admin you can delete individual photos, hide them (invisible to all but not deleted) or control visibility for specific members in the photo management.

Where are my photos & videos stored?+

Your files are stored encrypted on Cloudflare servers in the EU. Only invited members have access. We are fully GDPR compliant and you can delete your account with all data at any time.

Groups & Members

Do all members need to register?+

To upload photos and play games, yes. But visitors can view the gallery without registration via a public link – if the group creator enables it.

How many groups can I create?+

Free: 1 group, Basic: 5 groups, Plus: 20 groups, Pro: unlimited groups.

How do I invite friends or members?+

Create an invite link or QR code in the group settings. Share it via WhatsApp, email or print it out. Your friends click the link and join instantly.

What roles are there?+

There are four roles: Owner (full control), Admin (manage photos & invite), Member (upload & view photos) and Viewer (view only, no uploads). The owner can change roles at any time.

Can I control who uploads photos?+

Yes! As owner you can set whether all members, only admins or only you can upload photos and videos. Downloads can also be controlled separately for each role.

Can a group be publicly accessible?+

Yes. You can set a group to 'public' so it can be viewed without login – ideal for events or weddings where guests can view the gallery but not upload anything.

Games

Which games are available?+

Currently 6 games: Memory (find pairs), Photo Battle (ELO ranking), Slot Machine (random memories), Photo Puzzle (assemble), Caption This (write captions) and Blitz Memory (remember the order). All use your own photos.

Is there a leaderboard?+

Yes! Memory, Puzzle and Blitz Memory save scores in a leaderboard so all group members can compare results. Photo Battle has an ELO ranking for photos.

Can the whole group play at the same time?+

Everyone plays at their own pace. Results are combined in the leaderboard – creating competition without everyone needing to be online at the same time.

Are all games free?+

Yes, all 6 games are included in every plan – including the free Free plan. Just register, upload photos and start playing.

Plans & Pricing

What do I get with the Free plan?+

The Free plan is free forever and includes: 1 GB storage, 1 group, up to 5 members and all features – timeline, gallery, lightbox and all 6 games. No credit card required.

What happens if I need more storage?+

Upgrade anytime to Basic (5 GB, €3.99/month), Plus (15 GB, €7.99/month) or Pro (100 GB, €15.99/month). You keep all photos and groups – only the limit increases.

Can I cancel my subscription at any time?+

Yes, you can cancel at any time in the settings under 'Plan'. Your subscription runs until the end of the paid period, then you automatically switch back to the free Free plan.

What happens when downgrading to a smaller plan?+

You get 30 days to reduce your data yourself. New uploads are blocked but all existing photos remain. You will receive reminder emails before the deadline expires.